In case of a gas leak, contact your local gas company immediately, as well as our emergency number.

Pennsylvania/New Jersey/New York Customer Service Department Orleans Homebuilders 3333 Street Road, One Greenwood Square, Suite 101 Bensalem, PA 19020 Phone: 215-245-7500 ext. 1555 Fax: 215-633-2316 Emergency: 1-866-OHB-6500	Charlotte, North Carolina Customer Service Department Orleans Homebuilders 1930-B Center Park Dr. Charlotte, NC 28217 Phone: 704-357-6632 Fax: 704-357-6633
Raleigh, North Carolina Customer Service Department Orleans Homebuilders 211 James Jackson Avenue Cary, North Carolina 27513 Phone: 919-380-7223 Ext. 110 Fax: 919-380-7255 Emergency: 1-800-285-1088	Greensboro, North Carolina Customer Service Department Attn: Tammy Sillmon Orleans Homebuilders 720 W. Main St. Jamestown, NC 27282 Phone: 336-454-0334 Fax: 336-454-0230
Chicago, Illinois Customer Service Department Orleans Homebuilders 650 East Algonquin Rd. Schaumburg, IL 60173 Phone: 847-925-1400 Fax: 847-925-1405 Emergency: 847-925-1400	Richmond, Virginia Customer Service Department Orleans Homebuilders 711 Moorefield Park Dr. Ste. E, Richmond, VA 23236 Phone: 804-323-3100 Ext. 221 Fax: 804-330-7198
Tidewater, Virginia Customer Service Department Orleans Homebuilders 15221 Carrollton Building, Ste. C Carrollton, VA 23314 Phone: 757-238-8522 Fax: 757-238-8533	Florida Customer Service Department 300 Treemonte Drive Orange City, FL 32763 Phone: 386-775-4137 x 141 Fax: 386-775-1397

If you need service for an appliance, contact the manufacturer directly. Be sure to return warranty cards to the manufacturer to ensure coverage.

Approximately 60 days after settlement of your home, you will receive a customer service reminder information packet. Please return your completed Customer Service Request Form for any warrantable service concerns you may have to our Customer Service Department to schedule a walk-through appointment. Your walk-through will be scheduled within 14 days of receipt of your reply. The items on your action list will be scheduled for completion within 30 days of your appointment.

If you require additional assistance at any time other than outlined above within your warranty period, please submit a Customer Service Request Form to the Customer Service Department. Upon receipt, a customer service representative will schedule an appointment to address the item(s). You need to be home Monday through Friday during the scheduled day of service. Depending on the item, such as drywall or paint repairs, it may be necessary to schedule a follow-up appointment. We will make every effort to complete the work within the scheduled time frame to minimize your inconvenience.